Freshsales Review | PerkPilot

Product Overview

Freshsales is a modern CRM designed to help sales teams streamline lead management, automate workflows, and improve deal visibility. With built-in phone, email, AI-powered lead scoring, and reporting, Freshsales enables teams to sell smarter and faster.

Rating Breakdown

Ease of Use

4/5.0

Features

5/5.0

Value for Money

5/5.0

Support

4/5.0

Performance

4/5.0

4.0

Based on 890 Reviews

Pros

Built-in phone and email

AI-powered lead scoring

Strong automation features

Competitive pricing

Cons

UI can feel busy for new users

Some features locked behind higher plans

Customization less flexible than enterprise CRMs

Reporting depth improves on higher tiers

Best Use Case

Sales Lead Management

Capture, score, and manage leads from first touch to close.

4.4/5.0

Inside Sales Teams

Run calling and email outreach directly from the CRM.

4.5/5.0

SMB Sales Automation

Automate follow-ups and sales workflows for small teams.

4.3/5.0

Deal Pipeline Tracking

Visualize deal stages and improve close rates.

4.5/5.0

Revenue Forecasting

Track sales performance and predict future revenue.

4.4/5.0

Sales Lead Management

Capture, score, and manage leads from first touch to close.

4.4/5.0

SMB Sales Automation

Automate follow-ups and sales workflows for small teams.

4.3/5.0

Revenue Forecasting

Track sales performance and predict future revenue.

4.4/5.0

Inside Sales Teams

Run calling and email outreach directly from the CRM.

4.5/5.0

Deal Pipeline Tracking

Visualize deal stages and improve close rates.

4.5/5.0

Popular Integrations

Slack

Jira

Notion

Miro

Zeplin

Abstract

Principle

Protopie

Frequently Asked Questions

Freshsales is used for CRM, lead management, sales automation, and deal tracking.

Freshsales

Product Overview

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