Hiver
ai
Hiver is a Gmail-based shared inbox and customer support platform that helps teams manage customer emails, automate workflows, and collaborate on support tickets directly from their Gmail interface.
100+
100+ Reviews
Users Claimed This Deal
User
1.5K+
Founded
2014
HQ
San Jose
Employees
200+
User
1.5K+
Founded
2014
Employees
200+
HQ
San Jose
Product Overview
Hiver is a shared inbox solution built specifically for Gmail and Google Workspace. It enables teams to manage customer support, sales inquiries, and internal communication from a single email inbox with features like automation, analytics, and collaboration tools.
Rating Breakdown
Ease of Use
5/5.0
Features
5/5.0
Value for Money
5/5.0
Support
5/5.0
Performance
5/5.0
Officially Verified Reviews
5.0
Based on 890 Reviews
Pros
Native Gmail integration
Easy team collaboration
Strong automation features
Simple setup and onboarding
Cons
Limited outside Google Workspace
Not a full CRM or help desk
Pricing per user can add up
Reporting less advanced than enterprise tools
Best Use Case
Shared Team Inbox
Manage customer emails collaboratively in Gmail.
4.7/5.0
Customer Support Email System
Track and resolve support tickets via email.
4.9/5.0
Sales Inquiry Management
Handle and assign sales leads from email.
4.6/5.0
Operations Email Workflow
Automate internal and external email workflows.
4.7/5.0
SLA Tracking Platform
Monitor response and resolution times for teams.
4.6/5.0
Shared Team Inbox
Manage customer emails collaboratively in Gmail.
4.7/5.0
Sales Inquiry Management
Handle and assign sales leads from email.
4.6/5.0
SLA Tracking Platform
Monitor response and resolution times for teams.
4.6/5.0
Customer Support Email System
Track and resolve support tickets via email.
4.9/5.0
Operations Email Workflow
Automate internal and external email workflows.
4.7/5.0
Frequently Asked Questions
Hiver is used for managing shared team inboxes and customer support inside Gmail.
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